Can I have more than one email address?
Absolutely! Yes. You will get one email service free with every FOL package that you buy and if you required more then you can get that too by paying certain amount.

What is the “Internet”?
The Internet, sometimes called simply "the Net," is a worldwide system of computer networks - a network of networks in which users at any one computer can, if they have permission, get information from any other computer (and sometimes talk directly to users at other computers).
It was conceived by the Advanced Research Projects Agency (ARPA) of the U.S. government in 1969 and was first known as the ARPANET. Today, the Internet is a public, cooperative, and self-sustaining facility accessible to hundreds of millions of people worldwide.

What is World Wide Web (WWW)?
The WWW is one of the spaces in which the Internet is subdivided (shortly defined WWW or Web). In this way during the consultation a user can pass from a document to the other without taking care of the place where the respective servers physically are. The protocol for this aim is HTTP. The WWW documents are usually called pages; and can contain text and graphics, the whole co-ordinate by a specific language, called HTML, codifying the different objects. The reading program is called browser;. A connection present on a Web page can also point, besides another document, at a file in any shape (images, audio, video, and so on); at the "click" of the mouse it will be automatically reproduced or by the browser or by external applications. The three main components of World Wide Web are hypertexts, Internet and multimedia contents of documents.

What is a URL?
URL is an acronym for Uniform Resource Locator. URL is the address for a resource or site (usually a directory or file) on the World Wide Web and the convention that web browsers use for locating files and other remote services.
Here are some examples of URL's:

• http://www.fol.com.np [ This is a web page at a commercial site called FOL]
• ftp://capital.net/home/u [ (or the first letter of your username)/username/www/ ] This is the directory you would use to upload your personal web page.
• news:rec.gardens.roses [ This is a newsgroup on rose gardening. ]

The first part of a URL tells you the type of resource (or method of access) at that address.

• http - a hypertext document or directory
• gopher - a gopher document or menu.
• ftp - a file available for downloading or a directory of such files
• news - a newsgroup.
• telnet - a computer system that you can log into from across the Internet.
• WAIS - a database or document on a WAIS (Wide Area Information Search) database.
• file - a file located on a local drive (like your hard drive).

The second part of a URL is typically the address of the computer where the data or service is located. Additional parts may specify the names of files, the port to connect to, or the text to search for in a database.
Here are a couple of other important things to remember about URLs:

• A URL has no spaces.
• A URL always uses forward slashes (//).
• If you enter a URL incorrectly, your browser will not be able to locate the site or resource you want.
• You can find the URL behind any link by passing your mouse pointer over the link. The pointer will turn into a hand and the URL will appear in the browser's status bar.

What programs can I use to browse the WWW?
A Web (Internet) Browser is a software application that allows you to browse the World Wide Web (WWW). An Internet Browser basically interprets the programming language (HTML) of the Internet into the words and graphics that you see when viewing a web page. Some of the popular browsers are Internet Explorer, Netscape Navigator, and Opera etc.

What is 'TCP/IP'?
TCP/IP stands for Transmission Control Protocol/Internet Protocol. This is the language governing communications between all computers on the Internet. TCP/IP is a set of instructions that dictates how packets of information are sent across multiple networks. Also included is a built-in error-checking capability to ensure that data packets arrive at their final destination in the proper order.
IP, or Internet Protocol, is the specification that determines where packets are routed to, based on their destination address. TCP, or Transmission Control Protocol, makes sure that the packets arrive correctly at their destination address. If TCP determines that a packet was not received, it will try to re-send the packet until it is received properly.
You must be running TCP/IP to have full Internet access. In Unix, TCP/IP is part of the operating system. In the DOS and Windows world, the functionality of TCP/IP is handled by Winsock. This piece of software takes care of your TCP/IP configuration information. On a Mac, you would use Apple's TCP/IP.

What is a proxy server?
Proxy server is meant to improve the access speed of Internet. A proxy server improves browsing performance by functioning as a caching server. Using its cached web pages, the proxy server serves already-accessed web pages to requesting users without requiring outside access to the Internet.

What does ‘PPP’ connection mean?
PPP (Point-to-Point Protocol) is a communications protocol used to transmit network data over telephone lines. PPP allows you to connect your computer to the Internet itself, rather than logging on through an Internet Service Provider's host computer and using UNIX commands through a shell. This type of connection lets you communicate directly with other computers on the network using TCP/IP connections. It is part of the TCP/IP suite of programs necessary to connect to and use the Internet.

I have forgotten my password what should I do?
Please remember to change your Internet account password every week. You should not give your password to any one; otherwise other people may misuse your account and may also read your email. In case you have forgotten your password please phone us at 2100021, after verifying your username we will call you back at the contact number that you have provided when you first purchased your account with us.

I have received an email from “Mailer-Daemon@fol.com.np" with the subject "Mail quota warning". What is this?
When you purchase an Internet from Fol, our Servers will hold 1GB of email for you. After 90% of this quota is filled then you will receive this warning email Please download your email into your computer regularly. If you need more space in your email you can do so after paying a small fee. Please click here.

This is a generic error message that Windows displays whenever the connection procedure can not get to or past the authentication step. Windows displays this error when it cannot determine the exact cause of the failure. Therefore, to resolve this issue you need to eliminate all possible causes one-by one until the connection succeeds. Please confirm that all cables required for the connection are properly connected. Often, connection between your Network Card and Network cable is found to be loose or broken, thus resulting in this error. If you're using Windows XP/2000, then from Control Panel-->Network Connections, verify that "Local Area Connection" is not disabled. When disabled, the connection icon is grayed out and the status reads "Disabled". Right click on it and select "Enable" Verify that the Ethernet Adapter is not disabled. Follow the steps below: Windows XP/2000: Go to Control Panel-->System-->Hardware-->Device Manager. Scroll down to "Network Adapters" and expand it. From among the adapters displayed, verify if the one connected to Cable Net has a cross sign next to it. If yes, the adapter is disabled. "Right click" on it and select "Enable" Windows 98/ME: Go to Control Panel-->System-->Device Manager. Scroll down to "Network Adapters" and expand it. From among the adapters displayed, verify if the one connected to Cable Net has a cross sign next to it. If yes, the adapter is disabled. To enable, "Right click" on it, select "Properties" and under "General" tab, click on the "Enable Device" button If you’re using Windows 95/98/2000 and RAS PPPoE for connection, then verify that PPPoE Protocol is installed by checking Network Properties If you're using Windows XP's PPPoE connector, then try creating a new connection If you're unable to connect even after the steps above, then immediately contact Customer Support for further help

Windows displays this error whenever your Local Area Connection is disabled. Therefore, to resolve this issue you need to enable you Local Area Connection then your connection succeeds. In order to Enable your Local Area Connection, and If you're usig Windows XP/2000, then go to Control Panel-->Network Connections, Here when "Local Area Connection" is disabled, the connection icon is grayed out and the status reads "Disabled". Right click on it and select "Enable"

Please note that your account credentials and MAC Address (MAC Address is a unique identifier assigned to individual Network Card that is burnt in its Read Only Memory during manufacturing process) are both verified and need to be correct for every successful Cable connection.
For this purpose, we register your Network Card's MAC address at the time of service installation and as such, connection through other Network Card is restricted. Since you have now changed your Network Card, you cannot connect unless its MAC address is registered on our records. Please contact Customer Support for further assistance.

I would imagine you would see a decrease in performance if you had several computers all online requesting data at once, but most small home networks wouldn't even notice another couple of users surfing around.

In one word – yes. Most cable companies offer high-speed internet access through cable. You can avail of these services by asking your cable company if they provide them and then subscribing for them.
Here is how you can get internet through cable television; and also its advantages.
Internet through cable (sometimes called "cablenet" or “Cable Internet”) is a high speed service that is directly delivered to your computers via cables and there is no need for a phone line and connection. It is available 24 hours and 7 days a week for a flat monthly rate so you can save a lot on your telephone bill, depending on your current internet set-up.

Cable internet gives you very fast services and you can download Web pages in a matter of seconds. E-mail can be viewed in a jiffy, and downloading files which takes minutes through a dial-up, can be done in seconds through cable internet. Essentially all services through cable internet can be up to 30 times faster than a regular dial-up service. Most cable internet packages also include an e-mail address and some megabytes of personal web space.

FOL’s advanced network was created with high-speed access in mind, so the service you get is richer and more reliable. Download Web pages upload your data and do many more in matter of seconds that matters you most the most without the annoying wait of a dial-up service

To access internet through cable you need to have a computer with a minimum memory of 128MB and a windows 98 operating system or higher. If you use a Macintosh then you need an 8.0 system or higher. Your computer needs to have a Network Interface card (NIC) or a Universal Serial Bus (USB). If you have neither, the cable company can install it for you.

You can one or more computer to a single connection by networking them through a switch or a router. Please contact us “info@fol.com.np” or contact us at 2100021 / 5546010 for more details.

Yes, hook it up just like a desktop.

Yes, you can have DSL and a Cable modem installed at the same residence. The DSL would use a phone line to connect to the web and the Cable modem would use a coaxial cable, like the kind that plugs into your TV.

Most cable Internet Providers gives you a dial-up connection as a backup if you request with your service provider. In case your cable internet goes completely out or when you need for traveling as existing cable connection doesn’t work while traveling.

Yes it is possible, but most cable Internet providers charge extra for doing so. You want to ask them for a "static IP address".

One time installation charge for a new customer will be charge Rs. 3000 for Hourly Package, Home Package, Night Surfing and Rs. 5000 for Office Package and cyber Package. Ether Cable (CAT5) cable will be charged at Rs. 20 per meter as per client’s requirements.
These are the regular onetime Installation charges, please call us for more details exact prices since charges may vary or be currently on promotion.